Reseller FAQ:
Reseller frequently asked questions covering commission, customer accounts, installation and licence renewals
When do I get paid commission for the postcode software?
Postcode Software commission is paid at the end of each month once the balance is over £100. If you have opted for “Direct Contact”, your commission is deducted at the point of sale: you pay the invoice for your customer, so we have no direct contact with them.
How do I know what I have earned?
Log in to the website, open your “Reseller” area and select the “Commission” tab. This shows your outstanding commission.
My customer has lost their password. How do I change it?
Log in to the website and select the customer from the left-hand menu. Their password is displayed in the account details.
How do I install the desktop software on a customer’s remote laptop?
Copy the installed directory—ZipPostcodeLookup by default—from the network to the laptop.
Run ClientInstall.exe. This installs the necessary files on the laptop and adds the software to the startup group.
How do I uninstall the desktop software?
Run UnInstallClient.exe from the installed directory—ZipPostcodeLookup by default—on the PC.
To uninstall from the network, first uninstall each PC and then delete the ZipPostcodeLookup directory.
Where can I find the licence renewals report?
A report is available under the Reseller > Reports tab. It lists all your postcode lookup software customers whose licences are due to expire.
Select Renew to create a new activation code and extend the licence by one year. You can create it a few weeks before the current licence expires.